Terms & Conditions
Terms & Conditions for Coach Hire
APPLICATIONS
These T&C’s apply whether the contract has been made verbally or in writing. The hirer acts on behalf of all the passengers on board, including additional costs incurred in performing the contract, whether or not they actually travel with the party. The company will accept instructions from the Hirer only. If the hirer is not travelling, then a representative must be chosen, and the Company informed prior to the Hire taking place.
QUOTATIONS
These are given on the basis of the most direct route and on information provided by the Hirer. The route used will be at the discretion of the company unless it has been particularly specified by the Hirer in which case it will be clearly shown on the booking confirmation. All quotations are valid for 28 days from initial enquiry, and are subject to availability at the time of booking. Quotations are for coach & driver only. Any additional charges will be separately identified and will be the Hirers responsibility unless otherwise specified.
The agreed price is the price to be paid for the journey as has been agreed between our company and the Hirer. All times, routes & journey details will be speculated on the booking confirmation. Requests to amend or modify the details should be made to the office and we will endeavour to accommodate them, subject to our ability to do so. Agreed journey changes including additional pickups & drop-offs may result in additional cost, but this will be modified to you at the time that the changes are accepted by us.
ROUTE
The company maintains the right to define the route taken by our vehicles, unless specifically agreed prior to the start of journey. The drivers hold the final decision upon the route being taken, with full consideration for the safety & well being of passengers.
The Company takes every precaution to meet pickup & set-down deadlines but is indemnified by the Client in the event of delays which are out of the company’s control.
We will strive to arrive at pickup points in advance of the time agreed, but occasionally, events outside our control (weather or congestion) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement.
(The Company will not accept responsibility for traffic congestion, road-works, or adverse weather conditions that may cause delays or cancellation of booking.)
USE OF VEHICLE
The vehicle will depart at the time agreed by the Hirer, and it the Hirers responsibility to account for all passengers at the time. The Company accepts no liability for losses incurred by passengers who fail to follow instructions given by the Hirer.
The Hirer must not assume use of the vehicle between outward & return journey, nor for it to remain at the destination unless this has been agreed in advance.
The hours of operation for the driver are regulated by Law, and the Hirer accepts responsibility of ensuring the Hours & Times are adhered to. Neither the Hirer nor the passengers should delay or interrupt the journey in such a way that the driver is at risk of breaching regulations relating to the hours and times. If a breach is likely to occur, the Hirer will be responsible for additional costs, unless outside the Hirers control.
The driver must maintain a record of his hours on a tachograph and must be able to demonstrate that he/she meets the regulations under the Company’s Operational Procedures.
VEHICLE SUPPLIED
At the time of booking, the Company will agree and specify the legal seating capacity of the vehicle to be supplied, and the Hirer MUST NOT load the vehicle beyond this capacity.
The Company reserves the right to provide a larger vehicle than that specified, at no additional charge, unless the extra seats are used. The Company reserves the right to provide multiple vehicles to meet the Hirers seating capacity requirements.
PAYMENT
Subject to Clients T&C’s, the Hirer must ensure payment is made strictly 14 days prior to the journey date. Clients with an agreed contract will be invoiced on a daily, weekly, monthly basis depending on the Tariff Agreements in their contract. Any deposits requested must be paid by the date stated or the booking becomes invalid.
If the Hirer wishes to cancel a booking, then the following scale of charges will apply in relation to the total hire charge:
10 days or more: 20%
6-9 days: 40%
3-5 days: 50%
Anytime after : 100%
Cancellations due to indement weather conditions will be charged as above.
In the event of an emergency, riot, civil commotion, strike, lockout, stoppage or restraint of labour or any event over which the company has no control (adverse weather conditions / road conditions) or in the event of the hirer taking any action to vary the agreed conditions unilaterally, the Company may by returning all money paid, and without further or other liability, cancel the contract.
BREAKDOWN
We operate a large fleet of vehicles, which are maintained to a high standard. In the unlikely event of a breakdown or the vehicle being rendered unserviceable (e.g. in the event of a collision) we will endeavour to provide a backup vehicle or vehicles as quickly as possible. However, we will not be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
The Company gives its advice on journey time in good faith. However, as a result of breakdown, congestion, or other events beyond the company’s control – journeys may take longer than predicted, for which the Company will not accept liability for any loss or inconvenience suffered by the Hirer.
LUGGAGE
LOSS OF PROPERTY
The company accepts no liability for loss or damage of property onboard the vehicles. Any articles of lost property recovered from the vehicles will be held at the company’s premises, and we will endeavour to return all items to the hirer.
SAFETY
The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety. The hirer is responsible for damage caused by any passenger within the duration of the Hirer.
The company is governed by its own strict code of conduct. All safety measures are taken in accordance with the Road Traffic Act & Industry Regulations.
Emergency Procedures are outlined on each vehicle, and passengers should be encouraged by the Hirer to familiarise themselves with emergency exits and procedures.
In the event of an incident or accident the driver will, if able vacate the vehicle and ensure the passengers safety and immediately inform the Traffic Manager who will initiate a vehicle replacement if required or instruct the driver on the next course of action.
The Hirer or Clients Rep will at all times assist the driver in maintaining the passenger’s safety.
ALCOHOL
Under the terms of the Sporting Events (Control of Alcohol) Act 1985 the Company does not allow the consumption of Alcohol whilst being carried by a Public Services Vehicle to Football Matches.
QUALITY
Complaints will be acknowledged within 14 working days, and the Company will aim to resolve any complaint within 28 days of it being made.
No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.
Any notice of change, whatsoever, to be given either party to the other under the existing conditions shall be in writing / by fax and acknowledgment must be sent by the person in writing / by fax. Any such dispute between the Client and the Company, should, if the need arises, be heard within the jurisdiction of the courts.
AGENCY
When the Company hires in vehicles from other operators at the request of the Hirer, it does so as an agent, for and on behalf of the Hirer. Any T&C’s imposed by such other suppliers through the Company, shall, in so far as they are supplied to the Hirer, be binding on the hire, as if he had directly contracted such services, and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of suppliers T&C’s brought about the Hirers actions.
SURCHARGES
Once a Confirmation has been issued to the Hirer, providing there are 30 days prior to the departure date, the company reserves the right to pass on the increased costs of fuel, taxes imposed by government of UK & other countries to be visited during the journey, road tolls & foreign currency.
The liability of the Company will be limited to the cost of the Hire, and any ancillary services supplied.
We undertake to ensure that all vehicles are properly serviced and maintained.